Tengri Travel Agency

Reservation : +90 530 409 63 25
info@tengritravel.com
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Terms & Conditions

Privacy Statement

Tezcan Tourism Trade Company Ltd  ( Turkish Name ; TEZCAN TUR.TAŞ.EMLAK TARIM ÜRÜN.SAN.VE TİC.LTD.ŞTİ)  Tengri Travel Agency collects information about its customers both during the order process and as customers navigate the following websites :

http://www.tengritravel.com

The information provided by customers during the ordering process such as their name, physical address, email address, and payment information is considered private, and Tengri Travel Agency will not sell this personal information to third parties.

This information will be used to process your order and deliver it to you in a timely fashion. In addition, Tengri Travel Agency reserves the right to contact existing customers regarding store specials and other significant events.

Opt-Out Provided

Tengri Travel Agency will provide existing customers with the opportunity to "opt-out" or choose to be removed from future mailings from Tengri Travel Agency. Opt-out information will be included with any non-personal or non-essential message sent to prior customers. You may also Opt-Out by sending an email to info@tengritravel.com requesting that you be removed from certain types of future mailings.A personal or essential message is one that would relate directly to the particular customer's order.

Non-Personal Information

Tengri Travel Agency also routinely collects statistics on site usage patterns through web logs, web beacons and third party service providers. These statistics are not intended to relate to any particular individual. Instead, they are used internally to judge the effectiveness of web site features and content. Some real-time information is occasionally used to automatically suggest a product to a customer based on that customer's observed preferences.

Third Party Service Providers

Tengri Travel Agency may share your information provided with your order with third-party service providers who provide services related to your order. Examples of these third-party service providers include a credit card processing company and a Tour Operator. Your personal information will not be used by any third party for purposes other than providing these services in relation to your order.

Legal Disclosure of Your Information

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Contests and Drawings

Tengri Travel Agency may sponsor or host contests or drawings from time to time. Some contests may be offered in conjunction with a third party sponsor and website users will be notified at the time of the contest as to whether a third party sponsor is involved and whether the third party will be receiving the user's information to send promotional communications. The website user can then choose whether to enter the contest or not at that time based on the the terms and conditions associated with that particular contest.

Transaction Security

All transactions occur through our Secure Server. That means that we use encryption to secure information sent from your computer to our servers. In addtition, credit card numbers and other sensitive information is encrypted in our database(s) to provide a second layer of security for your private information.

Updating Your Information

If you ever need to update any information on file with Tengri Travel Agency, you may call or e-mail us at Tengri Travel Agency at info@tengritravel.com. If you need to update your information when re-ordering, you will have a chance to make changes to your payment information, shipping and biling address (es) at checkout.

If you have additional questions about the privacy of your information, please contact Tengri Travel Agency & at info@tengritravel.com

tengritravel.com is edited by:

Tengri Travel Agency

Dalyan Mah. Atatürk Bulv.  No:79  48840 Dalyan / Ortaca / Mugla / Türkiye

Tel : +90 252 284 49 88 - Fax : +90 252 284 38 26  Office Gsm : +90 530 409 63 25

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Terms & Conditions

Booked excursions are non-refundable unless we cannot provide the service. As we are offering excursions which are mostly depending on weather conditions (such as Paragliding and Boat Tours), we reserve the right to schedule you for another day or time if we cannot make the excursion. There is strictly no refund if you decide to cancel any excursion(s).In case of technical or weather related reasons where we cannot provide the excursion you have the right to either;

- change the date and/or time of your excursion

- let someone else do the excursion on your behalf

- a full refund

Should there be any inconvenience or technical default while you are on an excursion, you must report this immediately to your tour guide. Should you fail to do so, you will have no rights for a refund, either in full or partial.

Tengri Travel Agency carries on business as a retailer of travel products via its websites: tengritravel.com

Any booking made with Tengri Travel Agency visits websites will be governed by and subject to these Terms & Conditions.

Price, Payment and voucher issue

These terms apply to all tours and activities and excursions, car rentals and other services provided by Tengri Travel Agency and partner companies.

1. Prices

Price quotations are subject to change without notice.

If for any reason the price quoted is not correct, the Team of Tengri Travel Agency will contact you for authorization.

Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included.

2. Payment

All Tours must be pre-paid except otherwise stated. We accept Visa, Mastercard and American Express. Payment will be listed as " Tengri Travel Agency " on the credit card statement. You will be charged in your currency at the conversion's rate applicable on the date of your booking.

3.Cancellation Policy

In order for Tengri Travel Agency to provide holiday activities at these very competitive prices, we are unable to offer refunds in the event of cancellations. However, transference of your booking, to other named persons will be accepted, without additional cost, provided we receive at least 10 days written notice.


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